De-escalate

De-escalate

How to Calm An Angry Person in 90 Seconds or Less

Audiobook CD - 2017
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Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method. Douglas E. Noll offers offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society.
Publisher: New York : Simon and Schuster, Incorporated, 2017.
Edition: Unabridged.
ISBN: 9781508245490
Branch Call Number: 303.69 NOL
Characteristics: audio file,CD audio
digital
6 audio discs (7 hr.) : CD audio, digital ; 4 3/4 in.
Additional Contributors: Dao, Aleya 1971-- Narrator

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