The AMA Handbook of Business LettersBook - 2002
There's no reason to write a business letter from scratch when a better one exists already! This authoritative book has everything busy professionals need to create effective business correspondence -- from style and grammar guidelines to hundreds of fully executed model letters and memos, plus new sections on business e-mail and more.
The book also offers a refresher course in the letter-writing basics, including formatting and addressing letters, getting a point across, and avoiding common stumbling blocks. Includes an impressive array of ready-made, customizable letters for:
* Sales, marketing, and public relations
* Vendor and supplier issues
* Credit and collections
* Personnel matters
* Every conceivable business situation--more than 365 letters in all!